Automated Follow-Up
Most missed leads never get a second call. Velaire follows up automatically on calls that didn't end in a booking, so a busy front desk isn't the only thing standing between a lead and an appointment.
How automated follow-up works
Catches no-shows
A missed appointment triggers outreach instead of an empty slot and silence.
Catches unanswered leads
If a caller hangs up before booking, Velaire follows up rather than letting the lead go cold.
No extra staff time
Follow-up happens automatically, on top of whatever your team is already doing.
What the first 48 hours actually look like
Most practices are answering with Velaire within two days of signing. Here is what happens in between.
Step 01
You fill in the details
Hours, services, booking rules, routing, and the questions patients actually ask.
Step 02
We build your agent
Configured to your service menu and booking process, not a generic script.
Step 03
It gets reviewed
Every agent goes through a QA pass before it is allowed near a real call.
Step 04
You approve it
Nothing goes live until you have heard it and signed off.
Step 05
Live on your number
Answering on the line patients already call. No port, no new hardware.
Questions about this
How many follow-up attempts happen?
This is configured per practice during onboarding, not a fixed number that applies to everyone.
Can patients opt out?
Yes. Every follow-up channel includes a clear way to stop contact.