Velaire for Multi-location Groups
AI front office for multi-location healthcare groups.
Coverage gets uneven across locations when each front desk is staffed and trained differently. Velaire answers the same way everywhere, and rolls every call, lead, and booking request into a single view.
What this looks like without Velaire
Coverage is inconsistent across locations
One location's front desk is fully staffed while another is short, and callers can tell the difference.
Reporting is scattered
Understanding what happened across locations means pulling data from each one separately.
Onboarding a new location takes time
Getting a new location's front-desk process up to the same standard as the rest of the group is manual work.
The calls this front desk actually fields
Velaire is configured to your own service menu during onboarding. These are the call types that come up most in this kind of practice.
Callers who reach the wrong location and need routing without being redialled
Overflow from whichever site happens to be short-staffed that day
Booking requests that have to land at the right location's calendar
After-hours coverage that sounds the same everywhere, not location by location
From missed call to booked patient
No new hardware and no new phone number required. Velaire sits on top of the line you already have.
Call comes in
After-hours, overflow, or every call, depending on your plan.
Velaire answers
A natural-sounding AI conversation, not a phone tree.
Booking captured
The request goes straight into your calendar or booking tool.
Follow-up runs itself
Missed and unanswered leads get a second outreach automatically.
Questions about this
Can each location have different settings?
Yes. Coverage hours, routing, and booking tools are configured per location.
Do we get one report or one per location?
Both. The dashboard rolls up across locations, and you can also view any single location on its own.