Services · Missed-call recovery
Missed-Call Recovery
Every unanswered call is a patient who might book somewhere else. Velaire picks up the calls your front desk can't get to, whether that's after hours, during a busy stretch, or on a day you're short-staffed.
Answers after hours
Evenings, weekends, and holidays are covered without anyone on call.
Covers overflow
When every line is busy, Velaire takes the next call instead of sending it to voicemail.
Sounds like a real conversation
Patients talk normally. There's no menu to navigate and no keypad to press.
Works on your existing number
No new phone number, no new hardware, and no change to how patients already reach you.
FAQ
Questions about this
Does this replace my receptionist?
No. It covers the calls your team physically can't answer, so nothing goes to voicemail.
What happens on a call Velaire can't handle?
It can route the call to a live line or take a message for callback, depending on how it's configured for your practice.