Everything your front desk does, minus the missed calls
Velaire is preparing its Australia launch. This page is a structural preview. Final copy is pending local compliance review.
From missed call to booked patient
No new hardware and no new phone number required. Velaire sits on top of the line you already have.
Call comes in
After-hours, overflow, or every call, depending on your plan.
Velaire answers
A natural-sounding AI conversation, not a phone tree.
Booking captured
The request goes straight into your calendar or booking tool.
Follow-up runs itself
Missed and unanswered leads get a second outreach automatically.
An after-hours call, start to finish
No phone tree, no hold music, and no voicemail for someone to work through in the morning.
Inbound call · after hours
IllustrativeCaller
Hi, I was calling to book a consultation. I know you're closed.
Velaire
No problem at all, I can take that now. Have you been in before, or would this be your first visit?
Caller
First time.
Velaire
Got it. There's an opening Thursday morning and another Friday afternoon. Would either of those suit?
Caller
Thursday works.
Velaire
Done. I'll put that through and text you a confirmation with the details in a moment.
Wording is illustrative. Velaire is configured to your practice during onboarding.
And when the call isn't that simple
Out of scope
A call it isn't configured to resolve routes to a live line or takes a message for callback.
Rescheduling
An existing patient moving an appointment goes through the same booking route.
Gone quiet
A caller who hangs up before booking gets an automatic follow-up rather than going cold.
Everything your front desk does, minus the missed calls
Four jobs, running whether or not anyone is at the desk.
Missed-call recovery
Calls that would go to voicemail get answered instead.
Booking capture
Requests land in the calendar or booking tool you already use.
Automated follow-up
Unanswered leads get a follow-up without staff time.
One CRM view
Every call and booking request in a single dashboard.
It fits around what you already run
The shortest path to working is the one that changes nothing else about how your practice operates.
No new phone number
Velaire answers on the line patients already call. Nothing changes on your printed material or listings.
No new hardware
There is no handset to install and no box to plug in at the front desk.
No new scheduling software
Booking requests route into the calendar or booking link your practice already uses.
Live in under 48 hours
Most practices are answering calls with Velaire within two days of signing.
What Velaire deliberately does not do
Knowing the boundary matters more than the feature list when patients are on the other end of the call.
It does not replace your front desk
Velaire covers the calls your team physically can't get to. The people who know your patients stay exactly where they are.
It does not give medical advice
Velaire handles front-office work: answering, capturing booking requests, and following up. It does not triage or advise.
It hands off when it should
Calls it isn't configured to resolve route to a live line or take a message for callback, based on your setup.
Before you book a demo
When is Velaire launching here?
This market's page is a structural preview ahead of full local launch. Check back soon for details.
Is there a contract?
Month-to-month on every tier. No long-term lock-in.
Which markets do you support?
United States, Ireland, United Kingdom, Canada, and Australia today.